Title: Escalation Engineer
Location: Pune, India
Job Description:
We need engineers who can understand problems that our clients face while using our products and will do the initial analysis and in most cases, solve the problem right-away. The escalation engineer will directly interact with the support, product management and the core development teams. He or she may have to funnel some of the problems from the support to the engineering group. The escalation engineer will have to understand how engineering solves the problems, and then address them independently the next time a similar issue is registered.
Responsibilities:
- Clarify, analyze and develop solutions to complex technical problems.
- Identify alternative course of action, sets appropriate priorities and identifies creative and practical solutions.
- Recommend, document and present technical resolution action plans
Required skills:
- Working knowledge of Linux environment, shell scripting, MySQL, HTML and JavaScript is required
- Working knowledge of troubleshooting using tools like Firebug and httpfox
- Working knowledge of well-known browsers such as Firefox, Chrome, IE and Safari
- Flexible, startup mindset and proven success in fast-paced environments, with the ability to juggle multiple client deadlines
- Demeanor that is calm under pressure with the motivation to do what it takes to finish the job
- Capacity to work with all teams, including sales, marketing, business development, product management, and engineering
- Working knowledge of Tomcat and Apache, and log files analysis for these applications using shell scripting and other mechanisms
- MS Office products including strong grasp of Excel – Macros and formulae
- Proactive, self-starter, problem solving and analytical mindset, good written and spoken English, quick learning, detail oriented and strong interpersonal skills.
About PubMatic:
PubMatic’s ad monetization and management solution combines impression-level ad auction technology, the most comprehensive brand protection tools, and enterprise ad operations support to give the Web’s premium publishers the most control over their revenue and brand.
PubMatic has seven offices around the world in the US, Europe, and Asia.
Some of the world’s most respected online publishers have chosen to work with PubMatic, including The Huffington Post, eBay, United Online, TV Guide, and the majority of the comScore Top 10.
PubMatic is venture backed by Draper Fisher Jurvetson, Nexus Venture Partners, and Helion Ventures.
Contact:
Please contact jointeamindia [at] PubMatic [dot] com about this position.
